Privacy Policy
We take your privacy seriously. Here's a clear breakdown of what data we gather, why we use it, and the choices available to you.
1. About This Policy
At ANZ Publishing House, protecting the personal information you entrust to us is something we take seriously. This policy sets out how we manage your details when you browse our site, ask for a quote, or engage any of our publishing services across Queensland, the rest of Australia, New Zealand and further afield.
We manage your data in accordance with the Australian Privacy Act 1988 and its accompanying Australian Privacy Principles, and, for our New Zealand-based authors, the Privacy Act 2020. By continuing to use our website or services, you're agreeing to the practices set out below.
2. What We Collect
We only gather what's genuinely needed to respond to you and carry out your project. This can include:
- Contact information your name, email address and phone number.
- Project details anything you share about your book concept, genre, manuscript or the services you're after.
- Correspondence history records of your enquiries, messages and our replies.
- Payment details handled securely through trusted third-party payment processors when a project is confirmed.
- Site usage data automatically collected details like browser type, device, pages viewed and approximate location.
3. Ways We Gather Information
Most of what we know about you comes directly from your input, filling in a quote request, sending an email, calling us, or working alongside us on a project. Some information is also collected automatically through cookies and analytics tools as you browse our website, explained further below.
4. Why We Use Your Data
We use your personal information to:
- Respond to your enquiry and put together your free, no-obligation quote.
- Deliver, manage and continually improve the services you've asked for.
- Keep you updated on your project and request necessary approvals.
- Process payments and maintain the records required for tax and business purposes.
- Share useful updates or offers, but only if you've opted in, you can unsubscribe whenever you like.
- Maintain the security of our website and understand how it's being used.
We will never sell your personal details, and your manuscript or project information is never used for anything beyond delivering the services you've requested.
5. Cookies and Tracking
Our site uses cookies and comparable technologies to keep things running smoothly, remember your preferences and understand visitor behaviour. We may use analytics platforms to collect anonymous, aggregated data that helps us refine the site further.
You're free to manage or switch off cookies through your browser settings, though doing so may limit how some parts of the site function.
6. Who We Share Information With
Your details are kept confidential and only shared when needed to deliver your services or meet legal requirements. This may involve trusted parties such as:
- Editors, designers, illustrators and other specialists working on your project, all bound by confidentiality.
- Printing, distribution and publishing platforms required to produce and list your finished book.
- Secure payment processors and standard operational providers, such as our hosting and email services.
- Regulators or legal advisers, where disclosure is required by law.
We do not sell, rent or trade your personal details to outside parties for marketing purposes.
7. Keeping Your Data Safe
We apply reasonable safeguards to protect your personal information against misuse, loss or unauthorised access, including secure systems, limited internal access and vetted service providers. While no online transmission method is entirely risk-free, we work continuously to keep your information protected.
8. Data Retention Periods
We retain your personal information only as long as it's needed to deliver your services, meet business record-keeping obligations, or satisfy legal and tax requirements. Once it's no longer required, we securely delete or de-identify it.
9. Your Rights Over Your Data
You have a say in how we handle the personal information we hold about you. Depending on your location, this may include the right to:
- Request a copy of the information we hold on you.
- Ask us to correct anything inaccurate or outdated.
- Request deletion of your data, where we're not legally required to retain it.
- Withdraw your consent to receive marketing communications at any time.
To exercise any of these rights, simply get in touch using the details below and we'll respond within a reasonable timeframe.
10. Links to Other Websites
Our site may occasionally link out to other platforms, such as Amazon, Booktopia or social media channels. We aren't responsible for the privacy practices or content found on those external sites, and we'd encourage you to check their own privacy policies before sharing information.
11. Privacy for Minors
Our services are designed for authors and adult users. We don't knowingly collect personal information from children. If you believe a child has shared personal details with us, please reach out and we'll remove it promptly.
12. Updates to This Policy
We may revise this privacy policy occasionally to reflect changes in our practices or in the law. The most current version will always be published here, along with its last-updated date. We'd recommend checking back periodically to stay informed.
13. Reach Out or Raise a Concern
Got questions about this policy, or want to access, correct or delete your information? Get in touch:
- Email: info@anzpublishinghouse.com.au
- Phone (Australia): +61756902983
- Phone (New Zealand): +61756902983
- Location: Broadbeach, Australia · Wellington, New Zealand
If you're not satisfied with how we've handled your concern, you can contact the Office of the Australian Information Commissioner, or the Office of the Privacy Commissioner in New Zealand, both of which oversee privacy rights in their respective countries.